We accept the return on products that were shipped out by us and if the item is faulty due to an error on our end (e.g., wrong item or damaged item).
The return policy will ONLY apply to damaged items or products that have any manufacturing problems. We will not make any refunds or changes once the product has been successfully delivered in normal condition.
If your product is damaged or defective, please kindly email us with the subject line “Return: Damage or Defected item with your order #” along with photographs, after we verify, we will immediately find the best solution for you.
Items must be in "new, unaltered and unused condition". Definition of the new, unaltered and unused condition is:
- without showing signs of wear or damage in any way
- within 30 calendar days of the delivery date
- must not be a special order or a custom order
- unless noted that it cannot be returned or has a different return policy period other than that 14 days noted in that item's particular item description.
Our policy lasts 30 days from the arrival date. If 30 days have gone by since you received the item, unfortunately, we can’t offer you a refund or exchange.
To complete your return, we require a receipt or proof of purchase. Please contact our support team via info@vturfpro.com for more information.